Shipping policy

At Elite Drapé Studio, we aim to make the delivery process straightforward from checkout to doorstep. This Shipping Policy explains available shipping charges, processing procedures, delivery estimates, address requirements, and what customers should do when a package encounters a problem.

1. Shipping Charges

Our standard shipping structure is:

Orders of $10.00 or more:
Free standard shipping

Orders below $10.00:
$5.99 shipping charge

Any applicable shipping charge will be displayed during checkout before the order is completed.

2. Order Processing

Orders are generally prepared for shipment after payment has been successfully authorized.

Our normal processing period is approximately 1–3 business days.

Processing times may increase during:

  • Promotional periods;
  • Holidays;
  • Unusually high order volume;
  • Inventory replenishment;
  • Severe weather;
  • Carrier disruptions;
  • Operational interruptions; or
  • Other circumstances outside our reasonable control.

3. Estimated Delivery Time

After an order has been processed and handed to the carrier, standard delivery generally takes approximately 3–7 business days.

As a result, the overall estimated timeframe from order placement to delivery is generally approximately 4–10 business days.

These timeframes are estimates rather than guaranteed delivery dates.

Actual transit time may vary according to destination, carrier capacity, weather, holidays, transportation conditions, and other logistical circumstances.

4. Shipping Within the United States

We primarily support shipments within the United States.

Shipping availability may vary according to destination, product characteristics, carrier restrictions, and checkout configuration.

If a submitted address cannot be served, we may contact the customer to request another address or arrange an appropriate cancellation and refund.

5. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, please verify:

  • Recipient name;
  • Street address;
  • Apartment or unit number;
  • City;
  • State;
  • ZIP Code; and
  • Other information needed for successful delivery.

If you notice an address error immediately after ordering, contact:

[email protected]

We will make reasonable efforts to correct an address before fulfillment when possible.

Once an order has shipped, changes may no longer be available.

6. Tracking Information

When tracking information is available, it may be provided through the email address associated with the order.

Tracking systems may not display movement immediately after a shipment leaves our facility.

A temporary absence of tracking updates does not necessarily mean that a package is lost.

7. Carrier Delays

Delivery is performed through independent transportation providers.

Delays may occur because of:

  • Weather;
  • Carrier congestion;
  • Holidays;
  • Transportation interruptions;
  • Address problems;
  • Regional disruptions;
  • Incorrect delivery information;
  • Security events; or
  • Other circumstances outside our direct control.

We will make reasonable efforts to assist customers when a shipment appears to have encountered a significant problem.

8. Damaged Packages

If your package arrives visibly damaged, photograph the package before discarding it whenever possible.

Useful documentation may include:

  • Outer shipping box;
  • Shipping label;
  • Damaged packaging;
  • Internal protective material;
  • Damaged product; and
  • Broken or missing components.

Send the information to [email protected] with your order number.

9. Missing Packages

If tracking indicates that a package was delivered but you cannot locate it, first check:

  • Your front door or designated delivery location;
  • Mailroom or parcel locker;
  • Household members;
  • Building management;
  • Neighbors;
  • Other customary delivery locations.

If the package remains missing, contact us so that we can review the available shipping information.

10. Incorrect Address and Returned Shipments

When a package cannot be delivered because of an incorrect or incomplete customer-provided address, the carrier may return the package.

If the merchandise is returned to us, contact customer service to discuss available options.

Additional shipping charges may apply to a reshipment where the original delivery failure resulted from incorrect information supplied by the customer, subject to applicable law and the circumstances involved.

11. Lost or Damaged Merchandise

If an item appears to have been lost or damaged during transportation, we may request tracking information, photographs, packaging information, or other documentation to investigate the issue.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate remedy.

12. Shipping Restrictions

Certain addresses may be unavailable due to carrier restrictions, operational limitations, product characteristics, or legal requirements.

We reserve the right to decline a shipment that cannot reasonably be completed.

13. Events Beyond Our Control

We are not responsible for delivery delays resulting from extraordinary circumstances outside our reasonable control, including natural disasters, severe weather, transportation interruptions, public emergencies, governmental actions, labor disruptions, carrier-wide interruptions, or similar events.

We will nevertheless attempt to provide reasonable assistance and updated information where available.

14. Contact Information for Shipping Questions

PLJ COASTAL, INC.
610 South Lakeside Dr
Lake Worth, FL 33460
United States

Contact Person: CHRISTOPHER JOSEPH LLOYD ALLEN
Email: [email protected]