Refund policy
At Elite Drapé Studio, we want purchasing practical bathroom essentials to be simple, comfortable, and dependable. Whether you are refreshing a guest bathroom, organizing a family bathroom, or replacing an everyday toilet brush, we understand that customers expect the merchandise they receive to match the product description and arrive in usable condition.
This Return and Refund Policy explains when merchandise purchased through https://www.elitedrapestudio.online/ may be returned, how to initiate a return, and how refunds are handled.
The website is operated by:
PLJ COASTAL, INC.
610 South Lakeside Dr
Lake Worth, FL 33460
United States
Contact Person: CHRISTOPHER JOSEPH LLOYD ALLEN
Customer Service Email: [email protected]
1. General Return Period
Unless a product listing expressly provides a different return period, eligible merchandise may generally be returned within 30 calendar days from the date of delivery.
The return period begins when the order is delivered to the address supplied at checkout.
Customers who believe an item is defective, damaged, incomplete, or materially different from the product ordered should contact us as soon as reasonably possible rather than waiting until the end of the ordinary return period.
2. Eligibility for a Standard Return
For a standard customer-requested return, the product should be returned in substantially the same condition in which it was received.
Generally, returned merchandise should:
- Be unused or only reasonably inspected;
- Be clean and free from stains or contamination;
- Not show signs of extensive handling or wear;
- Include applicable accessories and components;
- Include original packaging when reasonably available;
- Not have been modified or altered;
- Not have been damaged through misuse or improper storage; and
- Be accompanied by sufficient order information.
Because certain bathroom products are intended for hygiene-related use, products that have been used in a manner that makes them unsuitable for resale may not qualify for a standard change-of-mind return.
3. Bathroom and Hygiene-Related Products
Bathroom accessories and toilet brushes require particular consideration because they may come into contact with water, cleaning products, bodily waste, or other contaminants.
For health, sanitation, and resale reasons, a toilet brush or other hygiene-sensitive product that has been used may generally not be eligible for a standard return.
This restriction does not eliminate any rights a customer may have when merchandise arrives defective, damaged, incorrectly supplied, or otherwise fails to conform to the applicable purchase terms.
4. Defective Merchandise
If a product arrives defective or develops a problem that appears to result from a manufacturing or product defect rather than ordinary wear or misuse, please contact us.
Examples may include:
- A toilet brush with a broken handle upon arrival;
- A holder with a cracked component;
- A bathroom accessory missing an essential component;
- A product that cannot reasonably perform its advertised function;
- Structural damage that was present when delivered; or
- Another substantial product defect.
Please email [email protected] and include your order number, a description of the issue, and photographs when appropriate.
We may ask for photographs, packaging information, or other reasonable documentation to help determine the appropriate resolution.
5. Damaged Items
If merchandise arrives visibly damaged, please retain the packaging whenever possible.
Photographs of the shipping carton, shipping label, internal packaging, and damaged product can be useful when determining whether damage occurred during transportation.
After reviewing the circumstances, we may provide an appropriate remedy, which may include a replacement, refund, or another reasonable resolution.
6. Incorrect Items
If you receive an item that does not correspond to the product ordered, contact us promptly.
Please provide:
- Order number;
- Product ordered;
- Product received;
- Photographs of the received item; and
- Shipping-label information if available.
If the error is confirmed to have resulted from our fulfillment process, we will work with the customer toward an appropriate correction.
7. How to Request a Return
To request a return, contact:
Please include:
Subject: Return Request
And provide:
- Customer name;
- Order number;
- Product name;
- Date of purchase;
- Reason for the return; and
- Photographs where relevant.
Do not send merchandise to the business address until return instructions have been provided if a separate return destination or procedure is specified.
8. Return Authorization
A return request must be reviewed before merchandise is sent back.
Receiving a returned package does not automatically mean that the return has been approved.
We may evaluate the merchandise after receipt to determine whether it satisfies the applicable return conditions.
Customers should retain shipping receipts and tracking information until the return has been resolved.
9. Return Shipping Costs
For a voluntary return based solely on preference, accidental ordering, change of mind, or similar customer circumstances, the customer may be responsible for return shipping costs.
Where the merchandise is confirmed to be defective, damaged upon arrival, or incorrectly supplied by us, we will determine an appropriate shipping remedy based on the circumstances.
We will not require customers to bear costs that applicable law requires the seller to bear.
10. Refunds
Once an eligible return has been received and reviewed, an approved refund will generally be issued to the original payment method.
The amount refunded may include the eligible purchase price of the returned merchandise.
Original shipping charges, if any, may be treated separately depending on the reason for the return and applicable law.
Refund processing by a bank, card issuer, or payment provider may take additional business days after we initiate the refund.
11. Partial Refunds
Where permitted by applicable law, a refund may be adjusted when returned merchandise has been materially used, damaged, altered, contaminated, or returned with substantial missing components.
Any such determination will be based on the actual condition of the returned merchandise and the circumstances of the transaction.
12. Exchanges
If you would prefer another bathroom accessory or another available product, contact customer service.
Exchanges depend upon inventory availability. If the requested replacement is unavailable, we may instead process an eligible refund or offer another appropriate resolution.
13. Order Cancellation
If you wish to cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment.
Once an order has been packed or shipped, cancellation may no longer be possible, in which case the customer may need to follow the applicable return procedure.
14. Improper Use
A return or warranty-related request may be affected when damage results from:
- Improper installation;
- Excessive force;
- Modification;
- Use with incompatible cleaning chemicals;
- Exposure to conditions outside the intended use;
- Failure to follow product instructions;
- Negligent handling;
- Commercial use where the product was designed for ordinary household use; or
- Other misuse.
15. Product Safety and Cleaning
Bathroom products should be handled and cleaned according to their intended use and any instructions supplied with the product.
Customers should exercise reasonable care when using cleaning chemicals and should avoid combining cleaning agents unless the manufacturer specifically permits such use.
A toilet brush should not be treated as a general-purpose cleaning instrument for surfaces or substances for which it was not designed.
16. Statutory Consumer Rights
This Return and Refund Policy is intended to establish a practical customer-service procedure. It is not intended to eliminate, waive, or restrict rights that cannot legally be waived.
Elite Drapé Studio seeks to conduct its commercial activities consistently with applicable Florida consumer-protection requirements. Florida's Deceptive and Unfair Trade Practices Act declares unfair methods of competition and unfair or deceptive acts or practices in trade or commerce unlawful.
17. Contact
For return and refund matters:
PLJ COASTAL, INC.
610 South Lakeside Dr
Lake Worth, FL 33460
United States
Contact Person: CHRISTOPHER JOSEPH LLOYD ALLEN
Email: [email protected]